Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

We despatch books by Courier and Registered Post. The details of online product like online magazine or mock test shall be sent in your email id in 24 hours after order.

Do You Ship Internationally?

Yes we ship Internationally. Separate postal charges is applicable for dispatch in International destination. Please send a email at insurance.kolkata@gmail.com to get a quote about the actual postal charges

How Long Will It Take To Get My Package?

Usually it takes 3-5 days to deliver the packet by courier. However in case of remote locations it may require more time. In case of dispatch by registered post the delivery time may extend to 5-10 days. We dispatch all the orders on next working day.

PAYMENT

What Payment Methods Are Accepted?

Payment Options 1. By Demand Draft / Payable at par cheque in favour of ‘SASHI PUBLICATIONS PRIVATE LIMITED” 2. Direct NEFT in our bank account number 402120110000327 of ‘SASHI PUBLICATIONS PRIVATE LIMITED, Bank of India, VVK Road Branch., Kolkata,India IFSC Code : BKID0004021 3 Deposit cheque/cash in our bank account in your city and send us copy of Pay in slip by email at insurance.kolkata@gmail.com. 4.Make online payment at our website www.sashipublications.com 5. Pay by PAYTM at number 9830171022

Is Buying On-Line Safe?

We use HTTPS (Hypertext Transfer Protocol Secure) to provide buyers a safe buying experience. We use reputed payment gateways CCAvenue and Paytm for payment processing which are very secure and reputed.

Order & Retunrs

How do I place an Order?

You can place order online by Debit Credit cards/UPI payment any digital mode, Online transfer or send cheque/DD by post. You can also make payment by Paytm

How Can I Cancel Or Change My Order?

In case of duplicate order by mistake in the same time, you can send us a email to cancel duplicate order. In case of order of wrong book/product by mistake you can inform us by email/phone to change the order

Do I need an account to place an order?

It is better if you register at our website before making payment. This will help you to track products and get cashback, view rewards points on purchase of products. Otherwise you can also make payment through Guest checkout or direct link on all books/mock test

How Do I Track My Order?

You can track order on the website of the courier through which books are despatched. We will give you the courier name and tracking id.

How Can I Return a Product?

In case of defective product you can return the product for replacement
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