A Banker Down the Rabbit Hole

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A Banker Down the Rabbit Hole
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ABOUT THE BOOK


Many interesting, diverse, challenging and insightful encounters the author had, during more than two decades in banking in India and Hong Kong as well as dealing with banks as a CFO of a company in Singapore, make the story of "A Banker down the Rabbit Hole".  


The book contains 88 episodes like mini cases with rare practical insights not found in any text book or any other book written so far. The episodes provide practical insights on management of multiple risks, frauds, people, perceptions, career, customer relations, value system, organizational culture and office dynamics and learning big from small events.


The book is priced at Rs.399 Plus Rs.60 courier charges.


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Description

Details

FOREWORD BY:

 Mr. H R Khan, Deputy Governor (Rtd.), Reserve Bank of India

 

PROFILE OF THE AUTHOR:

Prof (Dr.) KC Arora has worked with an international bank for 21 years including 3 years at Hong Kong branch. He also worked for 4 years as CFO of a company in Singapore.  His industry exposure spans for 25 years over three countries.

He has an academic experience of 18 years, out of which he was a faculty at Staff College of the bank for 5 years and has been a professor with BIMTECH for 13 years by now.  He believes in lifelong learning and remarkably completed his Ph. D at the age of 60.

 

Contents of the book : It has 88 mini cases weaved into stories on  managing Multiple Risks, People, Perceptions, Office Dynamics, Career Planning, Customer Relations, managing Value system under temptations and   how great learning can be had from small events.

The target audience of the book: Firstly, the bank managers in the first decade of their career will benefit the most from the practical insights to avoid pitfalls along their journey. Secondly, the Management Professionals, Management Students and General Readerswill find it engaging, full of management insights  and knowledge of banking of common concern to the general public,  written in a simple language. They will get an amusing peep into widely perceived glamorous life of bankers full of perks and lesser known perils of being a banker.

Important topics covered in the book

Contents

INTRODUCTION

1      In front of the Rabbit Hole............................................................    17

         A banker down the Rabbit Hole..................................................... 22

Chapter - I

ON THE KNOWLEDGE CURVE............................................................. 23

2      An unforgettable induction training (Perils of being a banker)..........25

3      Traits of a Banker in the eighties (Credit Risk Management)............27

4      A juggling boss (People Management)............................................ 30

5      Can a calculator make a mistake (Challenging the status quo)........33

6      A defaulter getting a bigger loan (Credit Risk Management)............36

7      Fall out of not following the KYC procedure

         (Purpose of KYC-Legal Risk Management).....................................38

8      Payment of a cheque with forged signatures (Perils of a banker).....40

9      Kickbacks on the way (Temptations testing the value system).........42

10    Experience of a different flavour at the Zonal Office

         (Organizational Culture)...............................................................    45

11    Contesting the deadline of the boss

         (Righteousness pays in the long run).............................................. 48

12    No one liked monitoring (People Management)............................... 49

13    Union called off the slowdown strike (People Management)........... 52

14    The big boyzz had their way (Organizational Culture).....................53

15    Being Tea Virgin at the age of 32 (Impact of Environment)............. 56

Chapter - II

RIDING THE ADVANCED LEARNING CURVE .................................... 59

16    Pocketing the loan amount of the poor

         (Credit Risk Management)............................... ........................  .... 61

17    A perceived non-performer (People Management).......................... 64

18    Thinking out of the box -Challenging the status quo

         (Office Dynamics)...................................................................    ..... 66

19    Crossing over the wild river Yamuna

         (Customer Relations Management-CRM)........................................ 68

20    New insights from New Year calendars

         (Customer feedback and CRM)...................................................... 70

21    I was as much pleased as much the auditors

         were disappointed. (Perception Management)................................ 72

22    An officer who refused to work (People Management) ..................... 74

23    Recovering excess cash paid  (People Management and CRM)........ .. 77

24    A minor manipulating a loan (Credit Risk Management).................... 80

25    Managing the public perception- loans through the dealer

         (Reputation Risk Management)..................................................... 82

26    Managing the public perception- A depositor overhearing

         a conversation (Reputation Risk Management)............................... 85

27    Non-payment of overtime (Organizational Culture).......................... 87

28    The see-saw game: organizational and individual goals

         (Multiple Risks Management)....................................................... 90

29    Unpleasant and risky process of loan recovery

         (Perils of a Banker and Credit Risk Management) ............................ 93

Chapter - III

A STEEP LEARNING CURVE (EXPERIENCES OF TOUGHER KIND).............. 99

30    A borrower gone broke

         (Credit Risk Management and Perils of a Banker)........................... 101

31    Nice talking and decent looking may turn out to be bad boyzz

         (Credit Risk Management).......................................................... 103

32    Contesting a charge of negligence (Perils of a Banker).................... 107

33    Discovering a smart recovery tool (Credit Risk Management).......... 109

34    The most misunderstood fact - the liability of a guarantor

         (Perception Management).......................................................... 112

35    Managers have quite interesting categories

         (Organizational Culture )............................................................ 115

36    Threat to life (Perils of a Banker).................................................. 117

37    Decoding the disobedience (People Management)......................... 121

38    A deemed errant staff (People Management)................................ 124

39    The mission decongesting (People Management)........................... 127

40    Question mark on training effectiveness

         (People Management)............................................................... 130

Chapter - IV

RIDING THE EXPERIENTIAL CURVE - POSTING AT HONG KONG............ 137

41    Getting overseas posting (Perks of being a Banker)......................... 139

42    Curious cases of fortune telling (People Management).................... 143

43    Reward for good work is more work (Organizational Culture).......... 149

44    First time is always fun and Excitement!!!

         (Perks of being a Banker)............................................................ 152

45    Meeting our seniors preparing to leave

         (Perception Management).......................................................... 156

46    Hard working Ms Linda and Mr Simon (Organizational Culture)........ 158

47    The cultural saga (Organizational Culture).................................... 160

48    Diwali festival at Hong Kong (Perks of being a Banker).................... 164

49    Dilemma to accept or not to accept Diwali gift hampers

         (Perks of being a Banker)............................................................ 168

50    Happiness redefined at Hong Kong

         (Perception Management).......................................................... 171

51    The might of "Made in China" (Perception Management)............... 173

52    Challenging the status quo -Foreign cheques collection system

         (Operational Risk Management).................................................. 174

53    Challenging the status quo- Credit reports on overseas importers

         (Credit Risk Management).......................................................... 180

54    Challenging the status quo-Exporter with a single buyer in New Zealand

         (Credit Risk Management and Customer Behavior)......................... 183

55    Opening a Pandora's Box (Operational Risk Management).............. 187

56    A sleepless night in Hong Kong (Customer Relations

         Management and Credit Risk Management)................................. 192

57    Chairman's visit (Perceptions Management).................................. 197

58    The Chairman and the Securities Scam

         (Market Risk Management)........................................................ 202

Chapter - V

RIDING THE EXPERIENTIAL CURVE - BACK TO INDIA........................... 207

59    Enabling versus disabling work climate

         (Organizational Culture and  Office Dynamics)............................... 209

60    The problems exist everywhere, only degree and

         shape may vary  (Organizational Culture)...................................... 213

61    Unintended consequences of booking a Maruti car

         (Organizational Culture)............................................................. 216

62    Good intentions were misunderstood (People Management)........... 219

63    Saving personal belongings from theft

         (Operational Risk Management).................................................. 221

64    Enough of it, no more office work at home

         (Organizational Culture)............................................................. 222

65    A large borrower fast slipping from a satisfactory conduct

         (Credit Risk Management).......................................................... 226

66    How a participant of Training Programme lent big support

         (People Management)............................................................... 232

67    Signing of loan documents by a CEO- a pleasant experience

         (Customer Relations Management).............................................. 234

68    Conspiracy against a righteous boss (Perils of being a Banker).......... 236

69    A stunning case of Bright Acrylon Ltd.

         (Diversion of funds -Credit Risk Management)................................ 239

70    Negligence by a chain of officers (Organizational Culture)............... 244

71    Discovering why the company had shortage of working capital

         (Credit Risk Management).......................................................... 247

72    Employee Motivation-Education is a big differentiator

         (People Management)............................................................... 249

73    The Singapore voyage (Career Management)................................ 251

Chapter - VI

DISCOVERING A NEW CURVE - THE UNCHARTED TERRITORY

- LANDING AT SINGAPORE............................................................... 253

74    Landed at Singapore (Organizational Culture)................................ 255

75    The self-respect is above all (Credit Risk Management)................... 260

76    Nick Leeson - "the rogue trader" of Barings Bank, UK, diagnosed

         with Colon cancer (Market and Operational Risk Management)....... 264

77    Switched to another company (Organizational Culture).................. 269

78    The culture at the new company (Organizational Culture)............... 271

79    Big learning from small incidents

         (Learning from the Environment)................................................. 273

80    Application of learning -Penalty for prepayment of loan

         (Learning from the Environment)................................................. 275

81    Application of learning - Excessive bill of the lawyer

         (Learning from the Environment)................................................. 277

82    Application of learning -Carpet bombing of banks

         (Learning from the Environment)................................................. 278

83    Application of learning - Joining a B-school

         (Learning from the Environment)................................................. 281

84    Application of learning - Overseas posting

         (Learning from the Environment)................................................. 284

85    Application of learning by others also worked - A presentation

         in Singapore (Learning from the Environment)............................... 286

86    Application of the learning by others also worked - Coming out

         of a dilemma. (Learning from the Environment)............................. 287

87    Discovered a new meaning of the tag line of Citi Bank -

         "Citi never sleeps" (Credit Risk Management)................................ 288

88    News that stunned the nation on Valentine's Day (2018)

         (Credit and Fraud Risk Management)........................................... 291

 

 

Additional Information

Additional Information

Author Prof Dr K C Arora
ISBN 978-93-81489-48-2
ISSN NA
Binding Paperback
Publisher Sashi Publications Private Limited
Language English
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